Customer Satisfaction and Managed Internet Marketing

Customer Satisfaction using managed internet marketing can help your business retain customers.

Did you know that 68% of customers who quit doing business with a company do so because they don’t feel cared about as compared to the 14% who don’t like the product or service?  Isn’t this an interesting fact? If only those customers were followed up with!!!

Think about it that’s 7 out of 10 people!  Can you afford to lose that many people?  What could you have done differently to avoid this common pitfall?

In addition, of the customers who use your product 4 out of 100 will be active complainers and will tell at least 10 others of their difficulties or problems!  that’s potentially 40 people NOT buying from you!
Also,of these 4 complainers over 90% will stop doing business with your company and tell at least 9 others about it
of those who are handled correctly beween 80-95% will come back and may refer as many as 5 new customers.  That’s 3 of the 4 coming back with a potential 15 new customers!  You do the math.

Listen to my radio blog and learn more!

Meanwhile if you want to do something about this and get a system in place that will improve your customer retention;
Email Mary if you need help!

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